Personal Banker II / Customer Service Representative

The Victory Bank; Royersford (Montgomery County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Personal Banker, Level II who thrives in a dynamic environment and is dedicated to delivering exceptional customer service. In this role, you will engage with clients, promote banking products, and ensure efficient transaction processing. You'll also support electronic banking services and participate in community initiatives. If you have a passion for banking and a commitment to excellence, this opportunity is perfect for you. Join a team that values integrity, teamwork, and innovation while making a positive impact in the community.

Qualifications

• Minimum of five years of recent retail banking experience required.
• Proficient in using Microsoft applications and general ledger systems.

Responsibilities

• Provide a friendly and positive client experience to all clients.
• Promote and cross-sell banking products and services effectively.

Skills

Customer Service

Retail Banking Experience

Attention to Detail

Technology Proficiency

Education

College Degree or Equivalent Work Experience

Tools

Microsoft Applications

General Ledger Systems

Job description

The Victory Bank currently has an open position for a Personal Banker, Level II/Customer Service Representative. If you are looking for a great opportunity in a fast-growing, team atmosphere and are committed to delivering an unmatched level of customer satisfaction, The Victory Bank may be where you belong. Qualified candidates must possess skills normally associated with a college degree or equivalent work experience. A minimum of five years of recent Retail banking experience. Windows-based computer environment competency (primarily the capable use of Microsoft applications) and the ability to be proficient with general ledger-related computer systems are required.

We are looking for a person who is thorough and detail-oriented.

Job duties will include:

• Provide consistently friendly, warm, smiling, positive client experience to all clients
• Promote and cross-sell related banking products and services
• Process teller and platform transactions accurately and efficiently
• Maintain security of cash drawer when on the Retail floor
• Ensure and promote accurate and efficient cash, check, and general ledger handling procedures
• Process transactions in accordance with the bank’s policies and procedures
• Establish and support remote deposit clients, monitors velocity settings/notifications
• Assist bank with maintenance, client installation and support, reporting and audit functions for electronic banking products and services; I.E.: Online Banking, Cash Management, Mobile Banking, Remote Deposit, etc.
• Actively utilizes and understands technology and devices related to electronic banking services
• Assist and provide support in representing the bank in civic, community, charitable, and networking endeavors, and identify other marketing opportunities to promote community recognition
• Must have knowledge of all Retail services and the ability to support most requests
• Recommends changes and additions to electronic banking products and services to ensure customer satisfaction and profitability of the bank
• Electronic banking-related special projects
• Assists with ideas to better service our clients and exceed their expectations
• Assists with the review, monitoring, and mitigation of risks to minimize losses to the bank
• Comply with regulatory requirements of state and federal agencies
• Monitor and process all assigned reports
• Other duties as commensurate with your department(s) and job responsibilities

Regular, predictable onsite attendance is required. Proof of COVID-19 vaccination is required prior to the first day of work unless you request a reasonable accommodation based on medical and/or sincerely held religious beliefs, which we will take under consideration and advise you of the bank’s decision.

The Victory Bank is a commercial bank that services all clients. We are open Monday through Friday. The Victory Bank is guided by a clearly defined set of values: exceptional service, respect, integrity, candor, teamwork, and innovation.

Interested candidates may email their resumes and salary requirements or mail to:

The Victory Bank
Shelly Stockmal
548 N. Lewis Rd.
Limerick, PA 19468

Equal Opportunity Employer/ Member FDIC.