Personal Banker II

Linscomb & Williams Inc.; Round Rock (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Personal Banker to provide exceptional service and develop strong customer relationships. In this role, you will support banking transactions, open accounts, and educate clients about various banking products and services. You will thrive in a team environment, ensuring customer satisfaction while meeting sales objectives. This position offers the opportunity to make a positive impact in the community through financial literacy initiatives. If you have a passion for customer service and a desire to grow in the banking industry, this is the perfect role for you!

Qualifications

• Foundational knowledge of sales and service techniques preferred.
• 2+ years of cash handling experience in banking or retail preferred.

Responsibilities

• Support transactional needs and deepen customer relationships.
• Open and process consumer and small business deposit accounts.
• Educate customers on alternative banking channels.

Skills

Sales Techniques

Customer Relationship Management

Problem Solving

Communication Skills

Education

High School Diploma

College Coursework

Job description

As a Personal Banker you will provide best-in-class service by processing routine banking transactions while also developing deep customer relationships and a thoughtful understanding of their needs. Through relationship building, you will identify and offer the best and most appropriate personal business financial products and services along with educating your customers on alternative and convenient transaction channels. Personal Banker II team members will be cross-functional in a universal banking model to assist clients with a myriad of needs. This position is on-site.

How You Will Make An Impact

• Support the transactional needs of the banking center and other lines of business, as well as identify opportunities to deepen customer relationships.
• Open and process moderate to complex consumer and basic small business deposit accounts, providing appropriate solutions/services to businesses for managing their cash flow.
• Enjoy working in a team environment with frequent interactions with fellow teammates and customers.
• Limited origination of simple consumer lending products such as personal loans and credit cards.
• Educate customers on other bank channels including online and mobile banking, interactive (Video) tellers and full-service ATMs that provide convenience and value to customers.
• Meet or exceed individual sales/referrals and activity objectives - measured by an individual sales and referral scorecard.
• Cash handling and adherence to proper balancing procedures.
• Review and maintain knowledge of products, fees, policies and current offers to assist customers with consumer or business product suggestions.
• Explore the customer’s financial needs and recommend other bank services and refer customers within the branch when appropriate or to other departments when appropriate.
• Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
• Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.

Who You Are

• Foundational knowledge of sales and service techniques with consumers and small businesses in a structured, goal-based environment preferred.
• Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.

Education

• High school diploma required; college coursework preferred.

Experience

• Previous banking or demonstrated sales experience in business, retail or other industries preferred.
• 2 + years of cash handling experience in a banking or retail environment preferred.

Characteristics

• Regular and reliable attendance.
• Works cooperatively with others.

This position does NOT require S.A.F.E. registration at the time of employment.

If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disabilities.