Personal Banker II

Cadence Bank; Gatesville (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading bank is seeking a Personal Banker II to provide excellent customer service while processing banking transactions and developing customer relationships. This role involves educating clients on products and services, ensuring compliance with regulations, and contributing to community initiatives. Ideal candidates will have strong communication skills and a background in sales or banking.

Qualifications

• Foundational knowledge of sales and service techniques with consumers and small businesses preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Support transactional needs and identify opportunities to deepen customer relationships.
• Open and process consumer and small business deposit accounts.
• Educate customers on bank channels including online and mobile banking.

Skills

Sales Techniques

Customer Relationship Management

Communication

Education

High School Diploma

Job description

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What The Role Is

What The Role Is

As a Personal Banker you will provide best-in-class service by processing routine banking transactions while also developing deep customer relationships and a thoughtful understanding of their needs. Through relationship building, you will identify and offer the best and most appropriate personal business financial products and services along with educating your customers on alternative and convenient transaction channels. Personal Banker II team members will be cross-functional in a universal banking model to assist clients with a myriad of needs. This position is on-site.

How You Will Make An Impact

• Support the transactional needs of the banking center and other lines of business, as well as identify opportunities to deepen customer relationships.
• Open and process moderate to complex and consumer and basic small business deposit accounts, providing appropriate solutions/services to businesses for managing their cash flow.
• Enjoy working in a team environment with frequent interactions with fellow teammates and customers.
• Limited origination of simple consumer lending products such as personal loans and credit cards.
• Educate customers on other bank channels including online and mobile banking, interactive (Video) tellers and full-service ATMs that provide convenience and value to customers.
• Meet or exceed individual sales/referrals and activity objectives - measured by an individual sales and referral scorecard.
• Cash handling and adherence to proper balancing procedures.
• Review and maintain knowledge of products, fees, policies and current offers to assist customers with consumer or business product suggestions.
• Explore the customer’s financial needs and recommend other bank services and refer customers within the branch when appropriate or to other departments when appropriate.
• Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
• Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.
  
  

Who You Are

• Foundational knowledge of sales and service techniques with consumers and small businesses in a structured, goal-based environment preferred.
• Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.
  
  

Education

• High school diploma required; college coursework preferred.
  
  

Experience

• Previous banking or demonstrated sales experience in business, retail or other industries preferred.
• 2 + years of cash handling experience in a banking or retail environment preferred.
  
  

Characteristics

• Regular and reliable attendance.
• Works cooperatively with others.
  
  

This position does NOT require S.A.F.E. registration at the time of employment.

If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Qualifications

Behaviours

Required

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivation

Required

Self-Starter: Inspired to perform without outside help

Education

Required

High School or better

Experience

Preferred

Knowledge of sales and service techniques with consumers and small businesses

1 years: Cash handling experience in a banking or retail environment preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

None

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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