Personal Banker, East Main Branch

First-State-Bank-of-Uvald; Uvalde (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

First State Bank of Uvalde is seeking a Personal Banker to serve as the financial liaison for customers, welcoming both new and existing clients and assisting with account transactions and service needs.

You will engage customers to understand their financial goals, recommend and open banking products, and resolve issues while contributing to the branch's performance and service standards.

Qualifications

• High School degree or GED is required.
• Minimum of 1 year cash handling experience is preferred.
• 2 years of customer service experience required.
• Excellent verbal and written communication skills.
• PC skills with Word, Excel and other Office products.
• Ability to problem solve and provide solutions to customer issues.
• Ability to ask the right questions and understand customer needs to enhance relationships.

Responsibilities

• Assist customers on the Teller platform and manage a cash drawer with balanced procedures.
• Engage with customers to create positive experiences and build relationships.
• Develop customers by understanding financial needs and offering products and solutions.
• Collaborate with Commercial Lenders and Mortgage Officers to deepen client relationships.
• Maintain broad knowledge of bank products to support client needs.
• Ensure compliance with operational, security, and audit policies.
• Support branch operations and goals as assigned by supervisor.

Skills

Verbal and written communication

Customer service

Problem solving

Self-motivated multitask

Demonstrate products to customers

Education

High School degree or GED

Tools

MS Windows

MS Office (Word, Excel)

Job description

Job Title: Personal Banker
Reports To: Branch Manager

Our Story

At First State Bank of Uvalde, we are committed to delivering premier banking services with integrity, hospitality, and a bold Texas spirit. Since 1907, FSBU has remained a safe, sound, and secure institution, focused on building long-term relationships through personalized service that reflects the traditions of our founders.
We take pride in our vision to continue the path laid by our early leaders — with the passion and drive to be the premier bank in Southwest Texas and beyond. Our mission is to provide trusted banking solutions, services, and products while delivering the highest quality customer service with authentic Southern warmth.
At the heart of our work are our core values:
We strive to be friendly , be professional , be proactive , be knowledgeable , and be accountable in everything we do.

The Position

As a team member of FSB, this position is expected to lead by example, embody these values, and foster a culture of good character, excellence, collaboration, and performance — ensuring our people, clients, and community experience the FSBU difference every day. You are also expected to always foster and promote the Institution’s image and brand.

A Personal Banker is the financial liaison to every customer entering the bank. You will provide exceptional customer service by welcoming new and existing customers of the Bank and assisting them with account transactions and servicing needs. You will engage with customers to build deep, meaningful relationships and understand their financial needs. You will recommend and open products and services to help the customers achieve their financial goals, and the team to achieve business goals. You will resolve complex customer issues and educate customers in the various ways they can bank with us

Essential Duties and Responsibilities:

• Assists new and existing customers of the bank on the Teller platform, maintaining responsibility for a cash drawer and following proper balancing procedures. Takes opportunities identified on the teller line to deepen and expand customer relationships.
• Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day
• Develop new and existing customers by understanding their financial needs, providing products and solutions to help them spend and save
• Develop strong partnerships with Commercial Lenders, Mortgage Officers, and other line of business partners focusing on client acquisition and deepening the relationship of current clients
• Develops and maintains broad knowledge of products and services to appropriately support client needs
• Ensures compliance with operational, security and audit procedures and policies
• Performs additional duties and responsibilities as assigned by the supervisor to support branch operations and organizational goals.

Qualifications:

• High School degree or GED required
• Minimum of 1-year cash handling experience is strongly preferred
• 2 years of customer service experience
• Excellent verbal and written communication skills
• Ability to problem solve and provide solutions to customer issuesAbility to effectively ask questions and identify needs to enhance the customer relationship
• Working knowledge of PC (MS Windows and Office products including Word, Excel, etc.)
• Ability to appropriately and accurately demonstrate products and services to customers
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration
• Self-motivated, confident, and ability to multitask effectively

Equal Employment Opportunity Policy

First State Bank of Uvalde provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind. This policy applies to all aspects of employment, including hiring, promotion, compensation, and training.
First State Bank of Uvalde provides equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type without regard to race, color,
religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.