Personal Banker, East Main Branch

First State Bank of Uvalde; Uvalde (TX); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

First State Bank of Uvalde is seeking a Personal Banker to greet customers, handle transactions, and build relationships that meet financial goals. You will educate clients on banking options and open accounts or services to fit their needs, while maintaining high service quality.

The role emphasizes accurate cash handling, compliance with security policies, and collaboration with teammates to deliver exceptional customer experiences in a branch setting.

Qualifications

• High School degree or GED is required.
• Minimum 1 year cash handling experience is strongly preferred.
• 2 years of customer service experience.
• Excellent verbal and written communication skills.
• Ability to problem solve and provide solutions to customer issues.
• Ability to effectively identify customer needs to enhance relationships.
• Proficient with PC and Office products.

Responsabilités

• Assist customers with Teller platform transactions and cash handling.
• Engage with customers to build relationships and understand financial needs.
• Recommend and open bank products and services to help customers meet goals.
• Collaborate with lenders and other partners to deepen client relationships.
• Maintain knowledge of products and services to support client needs.
• Ensure compliance with procedures and policies.
• Perform additional duties to support branch operations.

Connaissances

Customer service

Cash handling

Communication

Formation

High School diploma or GED

Outils

MS Office

Description du poste

Job Title: Personal Banker
Reports To: Branch Manager

Our Story

At First State Bank of Uvalde, we are committed to delivering premier banking services with integrity, hospitality, and a bold Texas spirit. Since 1907, FSBU has remained a safe, sound, and secure institution, focused on building long-term relationships through personalized service that reflects the traditions of our founders.

We take pride in our vision to continue the path laid by our early leaders - with the passion and drive to be the premier bank in Southwest Texas and beyond. Our mission is to provide trusted banking solutions, services, and products while delivering the highest quality customer service with authentic Southern warmth.

At the heart of our work are our core values: be friendly, be professional, be proactive, be knowledgeable, and be accountable in everything we do.

The Position

As a team member of FSB, this position is expected to lead by example, embody these values, and foster a culture of good character, excellence, collaboration, and performance - ensuring our people, clients, and community experience the FSBU difference every day. You are also expected to always foster and promote the Institution's image and brand.

A Personal Banker is the financial liaison to every customer entering the bank. You will provide exceptional customer service by welcoming new and existing customers of the Bank and assisting them with account transactions and servicing needs. You will engage with customers to build deep, meaningful relationships and understand their financial needs. You will recommend and open products and services to help the customers achieve their financial goals, and the team to achieve business goals. You will resolve complex customer issues and educate customers in the various ways they can bank with us

Essential Duties and Responsibilities:

• Assists new and existing customers of the bank on the Teller platform, maintaining responsibility for a cash drawer and following proper balancing procedures. Takes opportunities identified on the teller line to deepen and expand customer relationships.
• Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day
• Develop new and existing customers by understanding their financial needs, providing products and solutions to help them spend and save
• Develop strong partnerships with Commercial Lenders, Mortgage Officers, and other line of business partners focusing on client acquisition and deepening the relationship of current clients
• Develops and maintains broad knowledge of products and services to appropriately support client needs
• Ensures compliance with operational, security and audit procedures and policies
• Performs additional duties and responsibilities as assigned by the supervisor to support branch operations and organizational goals.

Qualifications:

• High School degree or GED required
• Minimum of 1-year cash handling experience is strongly preferred
• 2 years of customer service experience
• Excellent verbal and written communication skills
• Ability to problem solve and provide solutions to customer issues
• Ability to effectively ask questions and identify needs to enhance the customer relationship
• Working knowledge of PC (MS Windows and Office products including Word, Excel, etc.)
• Ability to appropriately and accurately demonstrate products and services to customers
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration
• Self-motivated, confident, and ability to multitask effectively

Equal Employment Opportunity Policy

First State Bank of Uvalde provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind. This policy applies to all aspects of employment, including hiring, promotion, compensation, and training.