Personal Banker & Customer Growth Specialist

First American Bank; Hampshire Township (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

First American Bank is seeking a mid-level Personal Banker to support the Retail Banking Department at our Illinois locations. The role blends teller and banking duties with needs-based sales, delivering professional customer service while guiding clients through product options.

Responsibilities include building relationships, processing deposits and loans, and collaborating with team members to meet service standards.

Qualifications

• This position requires the individual to take loan applications and close loans.
• This position may require registration with the Nationwide Mortgage Licensing System & Registry (NMLS).
• Minimum one year of personal banking, customer service, or sales experience required.
• Proficiency with Microsoft 365 products and applications.

Responsibilities

• Build and retain relationships with new and existing customers by identifying needs and educating them about banking products.
• Open, maintain, and close deposit accounts and provide teller services.
• Provide high-level customer experiences by assessing and resolving customer issues and researching transactions.

Skills

Customer service

Sales experience

Communication

Professionalism

Cash handling

Education

High School diploma or equivalent

College degree in business or related field

Tools

Microsoft 365

Job description

First American Bank is seeking a mid-level Personal Banker to support the Retail Banking Department at our Illinois locations. The role blends teller and banking duties with needs-based sales, delivering professional customer service while guiding clients through product options.

Responsibilities include building relationships, processing deposits and loans, and collaborating with team members to meet service standards.