Personal Banker: Customer Experience Pro

FIRST STATE BANK AND TRUST; Sikeston (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

FIRST STATE BANK AND TRUST in Sikeston, MO is seeking an entry-level Personal Banker to handle routine and complex customer inquiries, open new accounts, and assist with banking services. You will maintain favorable customer relations, process transactions, and cross-sell services while adhering to bank policies and security procedures.

You will work a day shift at the Sikeston branch, providing friendly, accurate service and supporting customers with account questions, statements, and product

Qualifications

• High school diploma or GED plus bank-related training.
• Ability to read and interpret documents; write routine reports and correspondence.

Responsibilities

• Follow customer service procedures and greet customers professionally.
• Process checking/savings transactions and loan payments in accordance with policy.
• Identify customer financial service needs and cross-sell bank products.
• Balance cash drawers and assist in vault procedures as required.
• Handle telephone inquiries and direct customers to appropriate staff.

Skills

Customer service

Cross-selling

Communication

Cash handling

Education

High school diploma

Tools

Jack Henry 20/20

Vertex

Image Centre

Word

Excel

Job description

FIRST STATE BANK AND TRUST in Sikeston, MO is seeking an entry-level Personal Banker to handle routine and complex customer inquiries, open new accounts, and assist with banking services. You will maintain favorable customer relations, process transactions, and cross-sell services while adhering to bank policies and security procedures.

You will work a day shift at the Sikeston branch, providing friendly, accurate service and supporting customers with account questions, statements, and product