Bilingual Spanish- Personal Banker

PNC Financial Services Group, Inc.; Orlando, Northern (FL, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a branch associate to acquire and deepen the customer base through proactive sales and service activities.

You will engage customers with a full conversation to identify PNC solutions and grow wallet share, while leveraging ecosystem partners to enhance loyalty. In this role, you will educate customers on managing finances using available tools and participate in lobby interactions and daily branch operations to ensure a smooth, accurate customer

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Deliver a full PNC conversation to identify appropriate solutions for customers.
• Educate customers on options for managing financial transactions using technology and resources.
• Collaborate with ecosystem partners to grow customer wallet share and loyalty.
• Participate in lobby engagement and daily branch operations to ensure efficiency and accuracy.

Job description

* Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.* Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.* Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.* Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.* Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.PNC's total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our.