Personal Banker

PNC Financial Services Group, Inc.; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Benefits package

Learning and career development

Wellness programs

Job summary

PNC Financial Services Group, Inc. in Louisville, Kentucky is seeking a candidate to manage and deepen customer relationships through proactive sales and service activities. The role involves engaging with customers to identify and provide suitable financial solutions while enhancing customer loyalty.

The ideal candidate will demonstrate strong interpersonal skills and a commitment to understanding customer needs, leveraging PNC products effectively. PNC offers a comprehensive total rewards package, including benefits and career development opportunities.

Qualifications

• Experience in customer service and sales.
• Strong communication and interpersonal skills.
• Ability to manage customer relationships effectively.

Responsibilities

• Acquire and deepen the branch customer base.
• Drive proactive sales conversations with clients.
• Educate customers on financial transaction options.

Job description

* Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.* Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.* Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.* Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.* Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.PNC's total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our.