Personal Banker Associate I - Varner Crossing

Fifth Third Bank, N.A.; Powder Springs (GA); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking motivated individuals for a Retail Personal Banker I role. This position offers a unique opportunity to develop your sales skills while helping customers identify their financial needs. You'll engage in consultative sales processes, build lasting relationships, and contribute to revenue growth through exceptional customer service. With a comprehensive onboarding program, you'll gain the necessary skills to thrive in a dynamic banking environment. If you're ready to take your career to the next level and make a positive impact in your community, this is the perfect opportunity for you.

Qualifications

• College degree or work experience required.
• Experience in the financial industry preferred.

Responsibilities

• Use consultative sales to identify customer financial needs.
• Maintain knowledge of retail products and recommend solutions.
• Engage in outside sales activities and community events.

Skills

Sales Skills

Customer Service

Financial Analysis

Communication Skills

Risk Management

Education

College Degree

Work Experience

Tools

CAMP

Job description

Make banking a Fifth Third better

Discover a career in banking at Fifth Third Bank, where we connect great people to great opportunities. Are you ready to take the next step?

GENERAL FUNCTION:

Selected candidates will undergo a 4-8 week onboarding and education program with rotations in operations and Sales & Service. Upon completion, candidates will be certified to demonstrate the skills necessary for a Retail Personal Banker I role. This position focuses on using a consultative sales process to proactively identify and meet customer financial needs, mainly through acquiring new households and deepening existing relationships via lobby leadership, aisle time, and tele-consulting. Responsibilities include processing teller transactions and working as part of the platform staff.

The role emphasizes risk management, ethical behavior, and delivering a positive customer experience, all within the bank's risk appetite.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify financial needs.
2. Maintain knowledge of retail products/services and recommend appropriate solutions.
3. Use CAMP and other marketing tools to proactively reach out to customers and set appointments for financial reviews.
4. Focus on cross-selling to existing customers and engaging in outside sales activities such as community events and business calls.
5. Establish relationships with Business Partners and refer customers for holistic financial solutions.
6. Meet or exceed customer experience and sales goals, contributing to revenue growth.
7. Guide Customer Service Representatives in sales and referral processes.
8. Promote customer satisfaction with professionalism and a friendly demeanor.
9. Respond confidently to customer questions and own customer issues.
10. Maintain confidentiality and adhere to the Bank's Code of Conduct and Policies.
11. Participate in the loan and bankcard processes from application to closing.
12. Assist in opening and closing the Financial Center or Bank Mart as directed.
13. Stay updated on procedures to mitigate fraud and risk.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• College degree, work experience, or a combination thereof.
• Experience in the financial industry preferred.
• Ability to develop comfort with sales activities for customer acquisition and cross-selling.
• Understanding of advanced math for credit and financial analysis.
• Professional appearance and communication skills.
• Knowledge of retail policies and sound judgment in decision-making.
• S.A.F.E. Act registration via NMLS is required at employment.

WORKING CONDITIONS:

• Standard office environment.
• Extended viewing of computer screens.
• Travel within the affiliate for training and scheduling flexibility; some travel outside the affiliate for classroom training.

Location: Powder Springs, Georgia 30127

Fifth Third Bank promotes an inclusive culture and equal employment opportunity for all applicants regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military or veteran status, or other protected classes.