Personal Banker

First National Bank Texas; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

First National Bank Texas in Tucson, AZ seeks a Customer Service Teller to manage cash transactions in a high-volume sales setting and assist customers with bank products. You will operate under supervision, balance daily activity, and contribute to a positive customer experience.

The role emphasizes compliance with policies, teamwork, and achieving monthly new accounts. Bilingual Spanish support is valued, with flexibility for evenings and weekends as business needs demand.

Qualifications

• Must be at least 18 years old and meet basic education requirements.
• High school diploma or equivalent, or currently in high school.
• Some retail or customer service experience preferred.
• Must work a flexible schedule including evenings, weekends and holidays.
• Must pass a background investigation per company policy.
• Ability to work well in a team environment.

Responsibilities

• Provide exceptional customer service while handling cash in a high-volume sales setting.
• Evaluate customer relationships and suggest bank products to help their finances.
• Follow bank policies and supervisor directions.
• Aim for monthly new account production as directed by management.
• Participate in an active sales environment with aisle prospecting when needed.
• Process deposits and pay outs, balance daily transactions.
• Receive cash and checks, verify amounts and endorsements.
• Inspect cash to guard against counterfeit items.
• Enter transactions in the computer and issue receipts.
• Sell money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Perform other duties requested by supervisors related to banking operations.
• Maintain regular and punctual attendance.

Skills

Age 18+

HS Diploma

Retail Experience

Flexible Schedule

Background Check

Team Player

Education

High School Diploma or Equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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