Personal Banker

Fhnb; Little Rock (AR); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Fhnb is hiring for a teller/customer service role in Little Rock, AR. Under supervision, you will handle cash receipts/payments in a high-volume setting while delivering exceptional customer service.

You will evaluate customer relationships and promote bank products, follow policies, and strive for monthly new account production. Flexibility to work evenings, weekends, and holidays is required, with a focus on teamwork and accuracy.

Qualifications

• 18+ years of age
• High school diploma or equivalent or currently in high school
• Six months of retail/customer service experience preferred
• Flexible schedule including evenings, weekends, and holidays
• Background check as per company policy
• Ability to work well in a team

Responsibilities

• Provide exceptional customer service in a high-volume sales environment, handling cash receipts and payments
• Evaluate customer relationships and recommend bank products/services
• Adhere to bank policies and supervisor directions
• Assist in achieving monthly new account production targets
• Participate in in-store prospecting within the sales environment
• Process deposits and cash/transactions accurately and balance daily operations
• Receive cash/checks, verify amounts, and check endorsements
• Look for counterfeit items and verify identifications
• Record transactions in computer and issue receipts
• Sell and prepare money orders, cashier’s checks, wires, and CDs
• Process Western Union wires and cash advances
• Cross-sell bank services to a diverse customer base (including Spanish speakers)
• Perform other related tasks as requested by supervisors
• Maintain regular and punctual attendance

Skills

Customer service

Teamwork

Flexible schedule

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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