Personal Banker

First Convenience Bank; Albuquerque, Northern (NM, KY); On-site; USD 32,000 - 36,000; Full time

Job summary

First Convenience Bank in Albuquerque, NM is seeking a customer‑focused teller to join our team. Under supervision, you will handle cash receipts and deposits, provide courteous service, and promote bank products to help customers achieve their financial goals.

This role requires flexible scheduling including evenings, weekends or holidays, the ability to work with a diverse, Spanish‑speaking population, and strong teamwork.

Qualifications

• High school diploma or equivalent required or currently in school
• Six months of retail or customer service experience preferred
• Must be able to work a flexible schedule including evenings, weekends and holidays
• Background check required

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume environment
• Evaluate customer relationships and promote bank products and services
• Follow bank policies and supervisor directions
• Contribute to monthly new account production targets
• Cross-sell bank services and assist diverse customer base including Spanish speakers
• Enter transactions into computer and balance daily operations
• Process deposits, withdrawals, money orders, wires and CDs
• Maintain regular attendance and punctuality

Skills

Customer Service

Cash Handling

Sales

Banking Knowledge

Teamwork

Attendance

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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