Personal Banker

First Community Bancshares, Inc.; Little Rock (AR); Hybrid; USD 32,000 - 40,000; Full time

Job summary

First Community Bancshares, Inc. is seeking a customer service–oriented professional to work in a high-volume banking environment. You will handle cash, process deposits, and provide tailored financial solutions to customers, including a significant Spanish-speaking client base.

The role emphasizes teamwork, reliable attendance, and adherence to policies while pursuing targeted new accounts and services.

Qualifications

• Must be 18 years or older and able to work in a high volume sales environment.
• Flexible schedule including evenings, weekends, and holidays.
• Background check required per company policy.
• Ability to work effectively in a team environment.

Responsibilities

• Provide exceptional customer service and handle cash receipts/payments.
• Evaluate customer relationships and suggest bank products/services.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production targets as assigned.
• Participate in in-store prospecting within the sales area.
• Process deposits and cash transactions accurately and balance daily.
• Receive cash/checks, verify amounts, and check endorsements.
• Examine cash for counterfeit notes and proper identifications.
• Enter transactions and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish-speaking customers.
• Perform other tasks as requested by supervisors.
• Maintain regular attendance and punctuality.

Skills

Customer service

Sales

Teamwork

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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FCBI is an Equal Opportunity Employer
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