Personal Banker

PNC; Surfside (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, prescription drug coverage

Dental and vision

401(k) with PNC match

Paid time off including maternity/parental leave

Educational assistance

Job summary

PNC is seeking a Personal Banker (Bilingual in Spanish preferred) for its Surfside Branch in Florida. The role emphasizes providing personalized banking services and fostering an inclusive workplace culture.

Successful candidates will be responsible for acquiring customers, managing their experiences, and driving proactive sales conversations. A minimum of 3 years' experience in retail banking is preferred.

Qualifications

• 3+ years experience in retail banking or related field.
• Military service and equivalent combinations of education and experience may be considered.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service.
• Drive proactive sales conversations and manage customer experiences.
• Create customer loyalty through differentiated service.

Skills

Client Loyalty

Customer Experience (CX)

Proactive Sales

Identifying Opportunities

Leveraging Technology

Education

Associate's degree or equivalent

Job description

Job ID: R226368

Position Overview

Personal Banker (Bilingual in Spanish preferred) at PNC's Retail Banking organization, based at PNC's Surfside Branch, 9487 Harding Avenue, Surfside, Fl 33154. This role focuses on providing personalized banking services and fostering an inclusive workplace culture.

Job Description

• Acquires and deepens the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve customer financial wellbeing.
• Drives proactive sales conversations through outbound calling, service‑to‑sales, teller interactions, appointment setting and effective lobby engagement, identifying and positioning appropriate PNC solutions.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience and technology resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively.
• Manages risk by adhering to all policies and procedures, maintaining sound judgment within established limits, ensuring branch daily operations are completed efficiently and accurately.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role in personal banking.

Preferred Skills

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

• Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Work Experience

Roles at this level typically require an associate’s degree or equivalent, with at least 3+ years experience in retail banking or related field. Military service and comparable combinations of education, job‑specific certification(s), and experience may be considered.

Education

No degree required.

Certifications

No required certification(s).

Licenses

Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

• Medical, prescription drug coverage, Health Savings Account option
• Dental and vision
• Employee and spouse/child life insurance
• Short‑ and long‑term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Paid time off: maternity/parental leave; up to 11 paid holidays; 9 occasional absence days; 15–25 vacation days depending on career level and years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, contact [e-mail] with subject "accommodation request" and include your name, the job ID, and preferred method of contact. Calls to 877-968-7762 say "Workday" for assistance. All information is confidential and used only to provide accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for registered roles, the SAFE Act and/or FINRA regulations, which prohibit hiring individuals with certain criminal history.

California Residents

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