Personal Banker

PNC; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

401(k) with PNC match

Paid time off (up to 25 days annually)

Wellness program with financial incentives

Job summary

PNC in Aventura, Florida is hiring a Personal Banker to engage with customers and deepen their relationships with the bank. You will proactively acquire customers through effective sales strategies, enhancing their financial wellbeing.

The position requires strong customer service skills, a focus on client loyalty, and experience in banking. Benefits include comprehensive medical coverage, paid time off, and a wellness program.

Qualifications

• 3+ years of experience in a banking, customer service, or sales role.
• Ability to identify and manage customer needs effectively.
• Knowledge of banking products and services.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales.
• Drive sales conversations via outbound interactions.
• Create customer loyalty with a differentiated experience.
• Manage risk through adherence to policies and procedures.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Relevant Associate’s degree or equivalent education

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC’s Retail Bank organization, you will be based in Aventura, Florida at the Biscayne and 203 PNC Retail Branch. Bilingual Spanish preferred.

Job ID: R223965

Job Profile

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer’s financial wellbeing, collaborates with ecosystem partners to grow customers’ share of wallet, and positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions and leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Employee Expectations

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. The following are required or preferred:

• Preferred Skills – Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies – Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• Work Experience – Typically requires 3+ years of experience. A relevant Associate’s degree or equivalent education, product knowledge, and experience are required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
• Education – No degree required.
• Certifications – No required certifications.
• Licenses / Background Checks – Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

PNC offers a comprehensive range of benefits for full‑time employees, including:

• Medical and prescription drug coverage with a Health Savings Account feature, dental and vision options.
• Employee and spouse/child life insurance; short‑term and long‑term disability protection; 401(k) with PNC match; pension and stock purchase plans.
• Dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance.
• Robust wellness program with financial incentives.
• Paid time off: maternity/parental leave; up to 11 paid holidays each year; 9 occasional absence days; 15–25 vacation days annually, varying by career level and years of service.

Disability Accommodations Statement

To participate in the application process, contact [e-mail] with the subject line “accommodation request” and provide your name, the job ID, and preferred contact method. Alternatively, call 877‑968‑7762 and say “Workday.” All information will be kept confidential and used only to the extent necessary to provide reasonable accommodations.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and applicable licensing regulations.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in hiring practices.