Personal Banker

PNC; Melbourne (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Paid time off; holidays

Parental leave

Job summary

PNC is seeking a Personal Banker in Melbourne, FL to help grow the branch customer base and deepen relationships. You will engage customers in the lobby, conduct proactive sales conversations, and educate on PNC digital tools to enhance financial wellbeing.

The role emphasizes customer service, risk-aware transactions, and collaboration with ecosystem partners to broaden client portfolios. Bilingual Spanish preferred; in-office position at Wickham Road Branch.

Qualifications

• Demonstrated customer service and sales experience in financial services.
• Ability to identify opportunities to improve customers' financial wellbeing.
• Proficient in using digital tools to assist customers and process transactions.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Drive proactive sales conversations, including outbound calling and lobby engagement.
• Create customer loyalty and grow share of wallet by positioning PNC products.
• Educate customers on options for managing financial transactions using technology.
• Apply product knowledge to identify and solve customer problems and manage risk.

Skills

Customer service

Sales

Relationship building

Communication

Prospecting

Education

Associate's or equivalent degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Bank Organization, you will be based in Melbourne, FL 32940 at the Wickham Road Branch. Bilingual Spanish Preferred. PNC is an in‑office company that fosters a collaborative and supportive culture. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations, branch hours, and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience by identifying opportunities to improve the customer’s financial wellbeing, collaborating with ecosystem partners to grow customer share of wallet, and positioning PNC solutions to drive new revenue and loyalty.
• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and participating in branch daily operations to ensure efficient and accurate completion.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. The following sections outline the required and preferred qualifications.

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.

Competencies

Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Work Experience

Roles at this level typically require an Associate's or equivalent degree and related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education

No Degree.

Certifications

No Required Certification(s).

Licenses

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

PNC offers a comprehensive range of benefits for full‑time employees, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back‑up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance (including select programs fully paid), and a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Include “accommodation request” in the subject line and provide your name, the job ID, and your preferred method of contact. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and used only as required to provide needed reasonable accommodations. PNC fosters an inclusive and accessible workplace and provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.