Branch Banker

PNC; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Retirement plans

Paid time off

Job summary

PNC in Miami is seeking a Personal Banker to enhance customer experiences and drive sales within the branch. This role requires proactive engagement with customers and knowledge of banking products. Candidates should ideally have over 3 years of experience in financial services and be bilingual in Spanish. PNC offers a supportive workplace and comprehensive benefits including medical, dental, and retirement plans.

Qualifications

• 3+ years experience in banking or financial services is preferred.
• Bilingual in Spanish is preferred.
• Knowledgeable about products and procedures in banking.

Responsibilities

• Acquire and deepen the branch customer base through sales activities.
• Manage customer experiences and solve customer issues effectively.
• Drive sales conversations and engagements within the branch.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associate's degree or equivalent

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success.

As a Personal Banker (Bilingual in Spanish preferred) within PNC's Retail Banking organization, you will be based at PNC's World Center Branch, 249 NW 6th Street, Miami, FL 33136. Bilingual in Spanish preferred.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. Hiring opportunities require that you discuss workplace expectations and confirm branch hours and shift details with your recruiter and hiring manager.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing and collaborate with ecosystem partners to grow the customer's share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service‑to‑sales, teller interactions, appointment setting and effective lobby engagement, thereby elevating client loyalty.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
• Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and participating in branch daily operations to ensure efficiency and accuracy.

Employee Expectations

• Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and capable of creating customized customer solutions.
• Managing Risk – Assess, manage, and ensure activities adhere to and support PNC's Enterprise Risk Management Framework.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Work Experience

Roles at this level typically require an associate's or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Eligible full‑time employees may receive medical, prescription drug, dental, vision, life insurance (employee and spouse/child), short‑ and long‑term disability protection, a 401(k) with match, pension, stock purchase plans, dependent‑care reimbursement, backup child/elder care, adoption, surrogacy, doula reimbursement, educational assistance, a robust wellness program, and financial incentives.

Paid time off includes maternity or parental leave; up to 11 paid holidays each year; 9 occasional absence days per year; and 15‑25 vacation days per year depending on career level and years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail] with “accommodation request” in the subject line and include your name, the job ID, and preferred method of contact. Emails not related to accommodation requests will not receive responses. Applicants may also call 877‑968‑7762 and say “Workday” for assistance. All information provided will be kept confidential.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 and/or the Financial Industry Regulatory Authority, which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.