Personal Banker

Fhnb; Port Arthur (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Fhnb seeks a customer-service oriented banking associate in Texas. Under supervision, you will handle cash receipts and payments in a busy retail environment, while evaluating customer relationships and recommending bank products.

You will follow bank policies, contribute to monthly new account goals, and participate in in-store prospecting. The role involves deposits, receipts, and cross-selling to a diverse client base, including Spanish speakers.

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills with cash handling experience preferred.
• Ability to work in a fast-paced retail banking environment.
• Flexibility to work evenings, weekends, and holidays.
• Ability to pass background investigation.

Responsibilities

• Provide customer service and handle cash receipts/payments in a high-volume setting.
• Promote bank products and services to customers.
• Follow bank policies and supervisor directions.
• Aim for monthly new account production as assigned.
• Assist in in-store prospecting and cross-sell services.
• Process deposits, verify amounts, issue receipts, and balance daily operations.
• Receive cash and checks, verify endorsements, and guard against counterfeit items.
• Enter transactions into computer systems and issue receipts.
• Sell money orders, cashier's checks, wires, and CDs; process Western Union wires.
• Maintain service to a diverse customer base, including Spanish-speaking customers.
• Attend to routine tasks and maintain regular attendance.

Skills

Customer service

Cash handling

Team player

Sales skills

Education

High school diploma

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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FCBI is an Equal Opportunity Employer
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