Personal Banker

First Convenience Bank; Manor (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

First Convenience Bank in Manor, TX is seeking a Customer Service Associate to provide exceptional service in a high-volume branch. You will handle cash receipts and payments, evaluate customer needs, cross-sell services, and support daily branch operations.

The role requires 18+, HS diploma or equivalent, flexible schedule including evenings/weekends, and the ability to work with a diverse customer base, including Spanish speakers. Background checks apply and attendance must be reliable.

Qualifications

• At least 18 years of age.
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Background investigation must be passed according to company policy
• Must be able to work well with co-workers in a team environment

Responsibilities

• Provide exceptional customer service and handle cash in a high-volume branch.
• Assess customer needs and recommend bank products.
• Follow bank policies under supervision.
• Meet monthly new account production targets.
• Participate in in-store prospecting when needed.
• Process deposits and payouts; balance daily operations.
• Receive cash/checks; verify amounts and endorsements.
• Guard against counterfeit checks and IDs.
• Enter transactions; issue receipts.
• Sell money orders, cashier's checks, wires, CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank products to a diverse customer base.
• Support Spanish-speaking customers.
• Perform other tasks as assigned by supervisors.
• Attend regularly and be punctual.

Skills

Customer service

Cash handling

Teamwork

Education

HS diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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