Personal Banker

WESTERN STATE BANK; Phoenix (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

Western State Bank in Phoenix, AZ seeks a Personal Banker to deliver outstanding customer service and support in-bank transactions. You will assess customer needs and either fulfill them or refer to the appropriate department, while ensuring compliance and deposit account servicing.

You will open and service deposit accounts, handle teller transactions, and help build lasting relationships with customers across our locations, including occasional travel to Sun City West.

Qualifications

• Associates or Bachelor's degree preferred; 1-2 years banking/customer service experience.
• Strong customer service and communication skills.
• Ability to refer customers to other bank departments.

Responsibilities

• Handle customer transactions in person or via phone/email/online.
• Refer customers to other departments to cross-sell solutions.
• Open and service deposits accounts in compliance with banking regulations.
• Maintain positive relationships across bank locations.

Skills

Customer service

Cross-selling

Teller transactions

Account opening

Education

Associate's Degree

Bachelor's Degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Personal Banker

Full-time Regular Phoenix, AZ, US

2 days ago Requisition ID: 1972

At Western State Bank, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise of being Your Hometown Bank is a result of these high standards.

The Personal Banker will drive the focus of providing an outstanding customer service experience for Western Customers within each of our bank locations. This position will be responsible for assessing the needs of our customers and fulfilling those needs by either performing the work or referring the customer to the appropriate area of the bank. The Personal Banker will perform actions including opening and servicing deposit accounts while also performing teller line transactions for customers. The Personal Banker will ensure to create an environment for our customers that aligns with the Western Way of servicing our customers and taking care of their needs.

Duties and responsibilities:

• Customer Transactions: Handle transactions with customers in person or via the phone, email, and online in an accurate, professional and efficient manner reflective of our vision, core values, and team guidelines and our ability to provide a superior customer experience.
• Referrals: Refer customers to other departments in the bank by looking for opportunities to cross-sell and recognizing customer needs and corresponding solutions.
• DepositAccounts: Open and service customer accounts in compliance with banking regulations
• Customer Relationships: Assist in ensuring a positive customer service experience by promoting and keeping open communication lines with all areas of the bank.

This position will be based in Deer Valley with occasional travel to Sun City West.

Associates Degree or Bachelor's Degree or 1-2 years in banking or customer services strongly preferred.

This is a full-time position with benefits. 40 hours per week, generally scheduled between the hours of 7:45 a.m. - 5:15 p.m

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Western State Bank is an EEO and Aff... Member FDIC.