Personal Banker

Western State Bank; Casa Grande (AZ); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Full benefit package

Job summary

Western State Bank seeks a Personal Banker to deliver outstanding customer service across bank locations and support customers by opening and servicing deposit accounts and handling teller transactions. The role emphasizes customer-focused service aligned with The Western Way and cross-department referrals.

Associates or Bachelor's degree, or 1–2 years in banking or customer service, are strongly preferred for this full-time position with benefits. Visa sponsorship is not available.

Qualifications

• Associates Degree or Bachelor's Degree or 1-2 years in banking or customer services strongly preferred.

Responsibilities

• Handle customer transactions in person or via phone, email, or online accurately and professionally.
• Refer customers to other departments to cross-sell and meet needs.
• Open and service deposit accounts in compliance with banking regulations.
• Assist in maintaining positive customer relationships and cross-department communication.

Skills

Customer service

Banking experience

Cross-selling

Education

Associates or Bachelor's Degree

Job description

At Western State Bank, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise of being Your Hometown Bank is a result of these high standards.

The Personal Banker will drive the focus of providing an outstanding customer service experience for Western Customers within each of our bank locations. This position will be responsible for assessing the needs of our customers and fulfilling those needs by either performing the work or referring the customer to the appropriate area of the bank. The Personal Banker will perform actions including opening and servicing deposit accounts while also performing teller line transactions for customers. The Personal Banker will ensure to create an environment for our customers that aligns with the Western Way of servicing our customers and taking care of their needs.

Duties And Responsibilities

• Customer Transactions: Handle transactions with customers in person or via the phone, email, and online in an accurate, professional and efficient manner reflective of our vision, core values, and team guidelines and our ability to provide a superior customer experience.
• Referrals: Refer customers to other departments in the bank by looking for opportunities to cross-sell and recognizing customer needs and corresponding solutions.
• DepositAccounts: Open and service customer accounts in compliance with banking regulations
• Customer Relationships: Assist in ensuring a positive customer service experience by promoting and keeping open communication lines with all areas of the bank.

Associates Degree or Bachelor's Degree or 1-2 years in banking or customer services strongly preferred.

This is a full-time position with benefits. 40 hours per week, generally scheduled between the hours of 9:00 a.m. and 6:00 p.m.

Full-time positions are eligible for full benefit package.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Western State Bank is an EEO and Affimative Action Employer. Member FDIC.