Personal Banker

PNC Financial Services Group, Inc.; Melissa (TX); Hybrid; USD 45,000 - 65,000; Full time

Job summary

PNC Financial Services Group, Inc. in Melissa, TX is seeking a customer-focused banking professional to drive proactive sales conversations and deepen customer relationships.

You will deliver a full PNC conversation with every client interaction to identify suitable solutions and enhance their financial wellbeing. As part of daily branch operations, you will educate customers on digital tools and leverage ecosystem partners to grow share of wallet, while adhering to risk controls and policies to

Qualifications

• Delivers proactive sales conversations and identifies opportunities to improve customer financial wellbeing.
• Educates customers on PNC products and digital tools to meet their needs.

Responsibilities

• Drive proactive sales conversations through branch interactions and calls.
• Engage customers in lobby and daily branch operations to deliver a differentiated experience.
• Collaborate with ecosystem partners to grow customer share of wallet and loyalty.

Skills

Customer service

Sales

Job description

* Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.* Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.* Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.* Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.* Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.PNC's total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our.