Personal Banker

PNC Financial Services Group, Inc.; Fishers (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Time off

Benefits

Learning and career development

Wellness programs

Recognition

Job summary

PNC Financial Services Group, Inc. is looking for candidates to deepen the branch customer base through proactive sales and strong customer engagement methods. This role focuses on driving customer loyalty and identifying financial solutions that meet client needs, while managing risks per company policy.

The ideal candidate will exercise product knowledge and procedural adherence to enhance the overall customer experience. Responsibilities also include participation in daily branch operations and risk management.

Qualifications

• Strong sales skills and ability to engage customers proactively.
• Knowledge of financial products and services.
• Excellent risk management and compliance with policies.

Responsibilities

• Acquires and deepens customer relationships through proactive sales.
• Educates customers about managing financial transactions.
• Participates in daily branch operations efficiently.

Job description

* Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.* Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.* Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.* Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.* Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.PNC's total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our.