Personal Banker

Needham Bank; Medfield, Northern (MA, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with match

Paid time off

Paid holidays

Bonus program

Flexible spending accounts

Vision plan

Life insurance

Disability insurance

Tuition reimbursement

Employee Assistance Program

Job summary

Needham Bank in Medfield, MA is seeking a Personal Banker to professionally handle teller duties, process transactions, and balance cash while expanding customer relationships with account solutions. You will support account opening, maintenance, and product referrals, embodying the bank's core values in the community.

The role requires a HS diploma or GED, 2+ years of teller/cash handling and customer service experience, with English proficiency and reliable transportation.

Qualifications

• High School Diploma or GED required.
• Two+ years teller or cash handling experience with accurate balancing.
• Customer service and/or sales experience preferred.

Responsibilities

• Demonstrate awareness and dedication to servicing and building customer relationships.
• Gain full knowledge of the bank's products and services.
• Open new accounts, explain products, and gather information to process accounts.
• Promote bank products and referrals; resolve customer inquiries.
• Ensure operational compliance with bank policies and procedures.
• Understand teller function and deliver exceptional service.
• Perform additional duties as requested.

Skills

Customer service

Cash handling

Sales experience

Product knowledge

English proficiency

Reliability

Education

High School Diploma or GED

Two+ years teller/cash handling experience

Customer service or sales experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Personal Banker

Medfield Branch, Medfield, MA, US

6 days ago Requisition ID: 1019

Salary Range: $20.04 To $26.05 Hourly

Job Summary:

Proficiently perform teller function processing transactions with accuracy and balance according to the Bank’s standards, procedures and policies. Broaden customer relationships by providing account solutions to customer needs and requests, through account opening and maintenance activities. Be a passionate advocate of Needham Bank, demonstrating its core values within the community.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Demonstrate awareness, commitment and dedication to servicing and building customer relationship
• Gain full knowledge of the products and services offered by the Bank
• Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
• Promote bank products, contributes to referrals and refer or resolve customer inquiries concerning accounts or other banking services
• Responsible for operational compliance and adherence to bank policies and procedures
• Gain full understanding and knowledge of the teller function
• Consistently deliver exceptional customer service
• Perform additional duties as requested, needed or assigned

JOB REQUIREMENTS

• Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings
• Ability to lift 30 pounds
• Basic knowledge of keyboard and computer skills
• Ability to perform basic arithmetic operations with the use of a calculator
• Must have basic business acumen and professionalism
• Ability to build strong relationships and alliances across the organization, exceed customer expectations, ability to adapt to change, reliable and highly motivated
• Must have reliable transportation
• Fluent in written and verbal English
• Willing to become a Notary Public in MA
• Ability to adhere to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• High School Diploma or GED
• Two plus years of teller or cash handling experience with accurate balancing record
• Customer service experience and/or sales experience preferred

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.