Personal Banker

Needham Bank; Amesbury (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully paid medical and dental

HRA

401(k) plan with 8% match

Paid time off

Paid holidays

Bonus program

Tuition reimbursement

Employee Assistance Program

Job summary

Needham Bank is seeking a friendly teller in Massachusetts to process transactions accurately and balance cash while helping customers open and maintain accounts.

You will promote bank products, build relationships with clients, and uphold the bank’s core values in daily community interactions.

Qualifications

• High School Diploma or GED.
• Two plus years of teller or cash handling experience with accurate balancing record.
• Customer service experience and/or sales experience preferred.

Responsibilities

• Demonstrate commitment to servicing and building customer relationships.
• Acquire full knowledge of bank products and services.
• Provide full range of customer services: open accounts, explain products, collect customer information.
• Promote products and referrals; resolve account inquiries.
• Ensure compliance with bank policies and procedures.
• Develop teller function knowledge.
• Deliver exceptional customer service consistently.
• Perform additional duties as assigned.

Skills

Customer service

Cash handling

Attention to detail

Communication skills

Education

High School Diploma or GED

Tools

Calculator

Job description

Job Summary

Proficiently perform teller function processing transactions with accuracy and balance according to the Bank’s standards, procedures and policies. Broaden customer relationships by providing account solutions to customer needs and requests, through account opening and maintenance activities. Be a passionate advocate of Needham Bank, demonstrating its core values within the community.

Essential Duties & Responsibilities

• Demonstrate awareness, commitment and dedication to servicing and building customer relationship
• Gain full knowledge of the products and services offered by the Bank
• Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
• Promote bank products, contributes to referrals and refer or resolve customer inquiries concerning accounts or other banking services
• Responsible for operational compliance and adherence to bank policies and procedures
• Gain full understanding and knowledge of the teller function
• Consistently deliver exceptional customer service
• Perform additional duties as requested, needed or assigned

Job Requirements

• Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings
• Ability to lift 30 pounds
• Basic knowledge of keyboard and computer skills
• Ability to perform basic arithmetic operations with the use of a calculator
• Must have basic business acumen and professionalism
• Ability to build strong relationships and alliances across the organization, exceed customer expectations, ability to adapt to change, reliable and highly motivated
• Must have reliable transportation
• Fluent in written and verbal English
• Willing to become a Notary Public in MA
• Ability to adhere to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

Education & Experience

• High School Diploma or GED
• Two plus years of teller or cash handling experience with accurate balancing record
• Customer service experience and/or sales experience preferred

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short- and long-term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.