Personal Banker

PNC; Longview (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the financial sector seeks a Personal Banker for its Longview Branch. The role focuses on acquiring customers, enhancing their financial wellbeing, and providing excellent service to foster loyalty. Candidates should be customer-focused and adept at managing risks.

Qualifications

• Knowledgeable of values and practices that align customer needs.
• Ability to assess and manage risks associated with activities.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales.
• Drive proactive sales conversations and manage customer relationships.
• Educate customers on managing financial transactions using technology.

Skills

Customer Focus

Risk Management

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Personal Banker within PNC's Longview Branch, you will be based in Longview, TX.

Job Description

1. Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborate with ecosystem partners to grow the customer's share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
2. Drive proactive sales conversations through internal and outbound interactions using a defined sales process, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty. Deliver comprehensive PNC conversations to identify suitable solutions. Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
3. Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and introduce PNC products that meet their needs. Educate customers on managing financial transactions using technology, tools, and resources.
4. Apply product and procedural knowledge to identify, mitigate, and resolve customer problems effectively, fostering loyalty.
5. Manage risk by adhering to all policies and procedures, demonstrating sound judgment within established limits. Participate in branch daily operations to ensure efficiency and accuracy.

PNC Employees take pride in our reputation, and to continue building upon that, we expect our employees to be:

• Customer Focused - Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions, leveraging this information to create customized solutions.
• Managing Risk - Assess and effectively manage all risks associated with their activities to ensure compliance with PNC's Enterprise Risk Management Framework.

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