Personal Banker

First National Bank Texas; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First National Bank Texas in Irving, TX is seeking a Teller to provide exceptional customer service in a high-volume environment. You will handle cash transactions, deposits, and product cross-sell while following bank policies and ensuring accurate record keeping.

The role requires 18+ years of age, a high school diploma or GED, and willingness to work a flexible schedule including evenings, weekends, and holidays; a background check is mandatory.

Qualifications

• 18+ years of age
• Flexible schedule including evenings, weekends and holidays
• Must pass background check per policy
• Able to work with co-workers in a team environment
• Provide friendly, effective customer service to a high-volume environment
• Cross-sell bank services to customers

Responsibilities

• Provide exceptional customer service including receipt and payment of cash
• Evaluate customer relationships and recommend bank products and services
• Process deposits, withdrawals, money orders, and wires
• Assist in opening new accounts and cross-selling services
• Maintain accurate records, balance daily transactions, and follow bank policies
• Support Spanish-speaking customers and diverse client base
• Attend to customers with punctual attendance and reliability
• Operate computer and banking systems and adhere to privacy rules

Skills

Customer service

Teamwork

Cash handling

Education

High school diploma or GED

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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