Personal Banker

First Community Bancshares, Inc.; Grapevine (TX); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

First Community Bancshares, Inc. in Grapevine, TX is seeking an entry-level Customer Service Associate to support high-volume branch operations. You will handle cash transactions, assist customers with questions, and promote bank products to help clients achieve their financial goals.

Under supervision, you will balance cash, process deposits and withdrawals, and ensure accurate records. The role requires flexibility for evenings, weekends and holidays, and a collaborative, bilingual-friendly

Qualifications

• At least 18 years of age and a high school diploma or currently attending high school.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends and holidays.
• Capable of balancing cash receipts and maintaining accuracy in a high-volume sales environment.

Responsabilités

• Provide exceptional customer service with cash receipts and payments.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production as directed.
• Participate in in-store prospecting within the sales environment.
• Process deposits, balance daily transactions, and issue receipts.
• Receive cash and checks, verify amounts and endorsements.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Operate computer systems and bank equipment; stand/walk as needed.
• Maintain regular attendance and punctuality.

Connaissances

Customer service

Sales skills

Team player

Cash handling

Formation

High school diploma or equivalent

Outils

POS systems

Description du poste

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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