Personal Banker

First Convenience Bank; Grapevine (TX); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

First Convenience Bank is seeking a customer-focused teller to join our Grapevine, TX branch. You will handle cash transactions, assist customers with deposits and withdrawals, and promote bank products in a fast-paced sales environment.

The role requires a high school diploma or equivalent, a flexible schedule including evenings and weekends, and the ability to work well in a team. Background checks are required. Bilingual Spanish skills are a plus to serve our diverse customer base.

Formación

• High school diploma or equivalent required.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation.
• Ability to work well in a team with coworkers.

Responsabilidades

• Provide exceptional customer service while handling cash in a high-volume sales environment.
• Evaluate relationships and suggest bank products and services to support customers' financial success.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production targets.
• Cross-sell bank services in-store.
• Process deposits and withdrawals, balance daily operations.
• Receive cash and checks, verify amounts.
• Process wires, money orders, cashier's checks, CDs.
• Maintain attendance and punctuality.
• Operate computer and office equipment.

Conocimientos

Customer service

Cash handling

Sales experience

Teamwork

Bilingual Spanish

Educación

High school diploma or equivalent

Descripción del empleo

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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