Personal Banker

Fhnb; Grapevine (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

FCBI is seeking a customer-focused teller to join our Texas branch. You will handle cash transactions, assist customers with banking needs, and promote bank services in a fast-paced environment.

The role requires a high school diploma or equivalent, some retail/customer service experience, and the ability to work flexible hours including evenings, weekends, and holidays. You will follow bank policies and strive for accurate daily balancing.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent, or currently in high school.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Pass background investigation per company policy.
• Ability to work effectively in a team.

Responsibilities

• Provide exceptional customer service, handling cash transactions in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products and services.
• Follow established bank policies and supervisor directions.
• Achieve monthly new account production targets.
• Participate in in-store prospecting.
• Process deposits and cash payouts accurately and balance daily transactions.
• Receive cash and checks, verify amounts, and check endorsements.
• Examine cash to guard against counterfeit checks and IDs.
• Enter transactions into computer and issue receipts.
• Sell money orders, cashier\'s checks, bank wires, and certificates of deposit.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Perform other tasks as requested by supervisors.
• Regular attendance and punctuality.
• Approval limits will be based upon established authority levels.

Skills

Customer service

Teamwork

Flexibility

Attention to detail

Cash handling

Spanish bilingual

Education

High school diploma or equivalent

Tools

Cash register

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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FCBI is an Equal Opportunity Employer
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