Personal Banker

fnbtandfcbcareers; Granbury (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

FNBT is seeking a personable teller for our Granbury branch. You will provide exceptional customer service, handle cash, and process deposits in a high-volume environment.

You’ll evaluate customer needs, cross-sell bank products, and support Spanish-speaking clients while adhering to bank policies and procedures. The role requires flexibility to work evenings, weekends, and holidays, with a focus on accuracy and teamwork.

Qualifications

• High school diploma or equivalent required.
• Six months of work experience in retail or customer service preferred.
• Must pass background check.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to stand, walk, and lift up to 50 lbs.

Responsibilities

• Provide exceptional customer service, handling receipt and payment of cash in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies under supervision.
• Achieve monthly new account production targets.
• Participate in in-store prospecting.
• Process deposits and payouts and balance daily operations.
• Receive cash and checks, verify amounts, and check endorsements.
• Examine cash to guard against counterfeit checks and IDs.
• Enter transactions into the computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Provide bank services to a diverse customer base, including Spanish speakers.
• Perform other tasks as requested by supervisors.
• Maintain regular attendance and punctuality.
• Approval limits based on authority levels.

Skills

Cash handling

Customer service

Bilingual Spanish

Sales

Education

High school diploma or equivalent

Tools

POS system

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment