Personal Banker

fnbtandfcbcareers; Westworth Village (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

FNBT seeks a customer-oriented banker to provide exceptional service in a high-volume branch. You will handle cash, deposits, and basic banking transactions while promoting bank products and supporting new account activity.

In this role you will assist diverse customers, including Spanish speakers, with a focus on accuracy, compliance, and teamwork in a fast-paced environment.

Qualifications

• Provide customer service and handle cash transactions in a high-volume environment.
• Evaluate customer relationships and promote bank products and services.
• Follow bank policies under supervision.
• Achieve monthly new account production targets.
• Participate in in-store prospecting and sales activities.
• Process deposits and cash withdrawals accurately and balance daily transactions.
• Receive cash and checks, verify amounts and endorsements.

Responsibilities

• Enter customer transactions into banking systems.
• Sell money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to diverse customers, including Spanish speakers.
• Maintain regular attendance and punctuality.
• Perform other tasks as assigned by supervisors.

Skills

Customer service

Cash handling

Sales

Banking knowledge

Spanish-speaking

Education

High school diploma or equivalent

Tools

Banking software

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment