Personal Banker

fnbtandfcbcareers; Killeen (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

FNBT is seeking a customer-focused bank associate to provide exceptional service in a high-volume branch. You will handle cash transactions, deposits, and withdrawals, while also identifying opportunities to cross-sell products to a diverse customer base, including Spanish-speaking clients.

Responsibilities include processing deposits, ensuring accuracy, and maintaining compliance with bank policies. The role requires flexibility, teamwork, and a commitment to reliable attendance in a fast-paced

Qualifications

• Minimum 18 years of age.
• High school diploma, or equivalent, or currently attending high school.
• Six months of work experience in a retail or customer service environment preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Successful background check required per company policy.
• Ability to work well in a team environment.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment, handling receipt and payment of cash.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production targets as assigned by management.
• Participate in an in-store sales environment with aisle prospecting as needed.
• Process deposits and pay outs accurately and balance daily transactions.
• Receive cash and checks for deposits and verify amounts and endorsements.
• Protect against counterfeit currency and improper identifications.
• Enter transactions into computer systems and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Perform tasks requested by supervisors related to bank operations.
• Maintain regular and punctual attendance.
• Approval limits will be based on established authority levels.
• Stand or walk for extended periods and work in a high-volume, noisy environment.
• Schedules may change based on business needs.

Skills

Customer service

Cash handling

Sales

Spanish language

Teamwork

Attention to detail

Education

High school diploma

Tools

POS system

Cash register

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment