Personal Banker

fnbtandfcbcareers; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

FNBT is looking for a customer-focused teller in Fort Worth, TX. You will handle cash transactions, assist customers with deposits, withdrawals, and transfers, and promote bank products in a busy branch environment.

The role requires a flexible schedule and strong numeric accuracy. You will also cross-sell banking services, assist Spanish-speaking customers, and maintain compliance with bank policies while supporting a diverse customer base.

Qualifications

• Minimum 18 years of age.
• High school diploma or equivalent.
• Six months' experience in retail or customer service preferred.
• Ability to work flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation per company policy.
• Ability to work well in a team and get along with coworkers.

Responsibilities

• Provide exceptional customer service and handle cash in a high-volume environment.
• Evaluate new and existing customer relationships and recommend bank products and services.
• Follow established policies in accordance with the bank and supervisor's direction.
• Achieve monthly new account production as assigned by upper management.
• Participate in an active sales environment that may require in-store aisle prospecting.
• Process deposits and pay out funds accurately and balance daily operations.
• Receive cash and checks for deposit, verify amounts and endorsements.
• Examine cash to guard against counterfeit checks and identification.
• Enter transactions into computer and issue customer receipts.
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Provide bank services to a diverse customer base, including a large Spanish-speaking population.
• Perform other tasks requested by supervisors as they relate to the bank and its functions.
• Regular and predictable attendance and punctuality.
• Approval limits based on established authority levels.

Skills

Customer service

Cash handling

Bilingual Spanish

Education

High school diploma or equivalent

Tools

POS system

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment