Personal Banker

Fhnb; Frisco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Fhnb in Frisco, TX, seeks a friendly, bilingual teller to join our busy branch. You will assist customers with deposits, withdrawals, transfers and product recommendations while maintaining accuracy and compliance.

The role requires excellent communication in English and Spanish, a professional demeanor, and the ability to work flexible hours including evenings and weekends. A high school diploma and strong cash handling skills are preferred.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Bilingual in Spanish and English.
• Six months of retail or customer service experience preferred.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Handle cash receipts and payments accurately.
• Open and maintain customer accounts and cross-sell bank services.
• Process deposits, cash advances, money orders, and wires.
• Follow bank policies and procedures and ensure accuracy and security.
• Maintain regular attendance and punctuality.

Skills

Bilingual Spanish/English

Customer service

Cash handling

Sales in banking

Education

High school diploma or equivalent

Tools

Banking software

Computer literacy

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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