Bilingual Personal Banker

First Community Bancshares, Inc.; Las Cruces (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

First Community Bancshares, Inc. is seeking a friendly Customer Service Teller to join our busy branch in New Mexico. Under direct supervision, you will handle cash transactions, advise customers on bank products, and maintain accurate records in a high-volume sales environment.

The role requires bilingual Spanish/English communication, flexibility for evenings and weekends, and a commitment to teamwork, integrity, and compliance with bank procedures.

Qualifications

• High school diploma or equivalent required.
• Six months of retail or customer service experience preferred.
• Ability to communicate clearly and professionally in both Spanish and English.

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, in a high-volume sales environment.
• Evaluate customer relationships and offer bank products and services.
• Process deposits and issue receipts, balance daily transactions.
• Cross-sell bank services and maintain accurate records.
• Provide bank services to a diverse customer base, including Spanish-speaking clients.
• Participate in a team environment and adhere to policies.
• Maintain attendance and punctuality; handle duties requested by supervisors.

Skills

Bilingual Spanish/English

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at[phone].

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service