Bilingual Personal Banker

Fhnb; Las Cruces (NM); On-site; USD 19,000 - 25,000; Full time

Job summary

Fhnb is seeking a Bank Teller in Las Cruces, NM to deliver exceptional customer service in a fast-paced branch. You will handle cash deposits, payments, and account inquiries while promoting suitable bank products.

Ideal candidates communicate clearly in English and Spanish, work well with others, and can balance daily transactions accurately. A flexible schedule, standing for extended periods, and compliance with security procedures are required.

Qualifications

• High school diploma or equivalent is required or in progress.
• Bilingual Spanish/English proficiency is essential.
• Experience in retail or customer service is preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Capable of passing background investigation and working in a team.
• Strong attention to accuracy and cash handling procedures.

Responsibilities

• Under direct supervision, provide exceptional customer service in a high-volume sales environment.
• Evaluate customer relationships to offer bank products and services.
• Follow bank policies as directed by management.
• Achieve monthly new account production targets set by management.
• Cross-sell bank services and assist in in-store prospecting.

Skills

Bilingual Spanish/English

Customer service

Cash handling

Teamwork

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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FCBI is an Equal Opportunity Employer

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