Bilingual Personal Banker

Fhnb; Mesquite (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

FCBI is seeking a bank teller in Texas to service a diverse customer base, including a large Spanish-speaking population. The role involves cash handling, deposits, and cross-selling bank services in a fast-paced environment.

You will work under supervision, following bank policies and contributing to daily transactional accuracy and customer satisfaction. Flexible scheduling and a background check are required.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent or currently in high school.
• Bilingual Spanish/English communication required.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends and holidays.
• Background check as per company policy.
• Able to work well with others in a team environment.

Responsibilities

• Under supervision, provide exceptional customer service in a high-volume sales environment, handling cash receipts and payments.
• Evaluate customer relationships and offer bank products and services to customers.
• Follow bank policies and supervisor directions.
• Aim for monthly new account production as assigned by management.
• Be active in in-store prospecting within the sales environment.
• Process deposits and pay out funds; balance daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Ensure accuracy and guard against counterfeit items.
• Enter transactions into the computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products to a diverse customer base.

Skills

Bilingual Spanish/English

Cash handling

Customer service

Teamwork

Communication skills

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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