Personal Banker

PNC; Frederick (MD); On-site; USD 46,000 - 67,000; Full time

Job summary

A leading financial institution is seeking a Personal Banker in Frederick, MD. The role focuses on enhancing customer relationships through proactive sales and service activities, while managing risks and ensuring compliance with policies. Candidates should have strong communication skills and at least 3 years of relevant experience. PNC offers a supportive environment with various benefits.

Benefits

Health coverage

Life insurance

Disability protection

401(k)

Pension

Stock purchase plans

Paid time off

Qualifications

• Typically requires 3+ years of experience.
• Demonstrate necessary knowledge, skills, and abilities.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales.
• Drive proactive sales conversations through internal and outbound interactions.
• Manage risk by adhering to policies and procedures.

Skills

Customer Focused

Proactive Sales

Effective Communication

Problem Solving

Education

Associates degree

Job description

Join to apply for the Personal Banker role at PNC

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are committed to delivering the best experience for our customers and fostering an inclusive workplace where all employees feel respected, valued, and have opportunities to contribute to the company's success. The Personal Banker position within PNC's Retail Banking organization is based in Frederick, MD.

Job Description

• Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve their financial wellbeing. Collaborate with ecosystem partners to grow the customer's share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty. Conduct comprehensive PNC conversations to identify suitable solutions and leverage community and ecosystem partnerships for relationship growth.
• Create customer loyalty and expand customer share of wallet by providing a differentiated customer experience. Engage customers in the lobby to connect and recommend PNC products that meet their needs. Educate customers on managing financial transactions using available technology and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer problems effectively, fostering loyalty.
• Manage risk by adhering to policies and procedures, demonstrating sound judgment within established limits, and participating in branch operations to ensure efficiency and accuracy.

PNC employees are expected to be:

• Customer Focused - Prioritize customer needs and satisfaction in all decisions, leveraging this understanding to create tailored solutions.
• Managing Risk - Assess and manage risks associated with their activities, supporting PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates should demonstrate the necessary knowledge, skills, and abilities, including relevant work experience, education, and certifications.

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Opportunity Identification, Technology Use, Proactive Sales

Core Competencies

Banking Products, Digital Awareness, Effective Communication, Multitasking, Problem Solving, Prospecting, Retail Lending, Customer Needs Analysis

Work Experience

Typically requires 3+ years of experience, an Associates degree or equivalent, or a combination of education, certifications, and experience.

Education

No Degree required

Certifications and Licenses

No specific certifications required; background checks as per CFPB regulations are mandatory.

Salary Range

$46,800.00 – $66,125.00 annually, with variation based on location, skills, experience, and performance incentives.

Application Timeline

This opening is generally posted for two business days from 05/01/2025, subject to extension.

Benefits

PNC offers comprehensive benefits including health coverage, life insurance, disability protection, 401(k), pension, stock purchase plans, paid time off, and more. For detailed benefits, visit Your PNC Total Rewards.

Additional Information

For accommodations during the application process, contact [e-mail] or call 877-968-7762. PNC is committed to an inclusive and accessible workplace, providing reasonable accommodations to qualified applicants.