Personal Banker

Devon-Bank; Chicago (IL); On-site; USD 60,174,000 - 68,770,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Life Insurance

Disability Insurance

401(k) with employer match

Voluntary benefits

Job summary

Devon Bank in the Chicago area seeks a full-time Personal Banker to build strong customer relationships by providing personalized banking solutions, opening and servicing accounts, and pursuing opportunities that support customers’ goals.

You will deliver high-quality, customer-focused service across teller and ITM functions, meet sales targets, and refer customers to internal partners for mortgage, wealth, and treasury services while adhering to all bank policies and compliance requirements.

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years of Personal Banking experience; Teller experience is a plus.
• Strong computer skills including Word, Excel, PowerPoint, Outlook.
• Strong verbal and written communication skills.
• Exceptional customer service and ability to meet sales objectives.
• Team player and professional presentation.

Responsibilities

• Deliver high-quality, customer-focused banking service to individuals and communities.
• Provide operational support across teller, ITM, and safe deposit functions as needed.
• Meet Bank sales goals and expectations within the Bank’s Sales culture.
• Analyze customer requests to uncover financial goals and recommend suitable products or services.
• Open and close consumer accounts, update account details and safe deposit accounts.
• Identify and refer customers to internal partners for mortgage, commercial, wealth management, and treasury services.
• Adhere to bank policies, CIP procedures, and compliance regulations to minimize risk.
• Balance cash drawer with accuracy.
• Provide dual control for opening/closing Safe Deposit and Cash Vault.
• Respond to customer inquiries by phone and email; assist with voicemail and updates.
• Participate in bank-sponsored events and complete online training on time.

Skills

Customer service

Sales

Communication

Teamwork

Computer skills

Education

High School Diploma

Tools

Word

Excel

PowerPoint

Outlook

Job description

Description

Devon Bank is an independent community bank serving the Chicagoland area and beyond. Our mission has always been to be the bank that the neighborhood needs—to tailor its service offerings to the needs and wants of the community. We are known for going the extra mile for our customers by offering personalized service and customized solutions. We are a full-service bank including home financing, trust and investments as well as a full range of business financing products.

We are seeking a full-time Personal Banker to build strong customer relationships by providing personalized banking solutions, opening and servicing accounts and other opportunities that support our customers’ goals.

Responsibilities:

• Deliver high-quality, customer-focused banking service to individuals and communities we serve.
• Provide operational support across teller, ITM, and safe deposit functions as needed.
• Meet Bank sales goals and expectations within the Bank’s overall Sales culture including generating new business to assist in meeting the Bank’s profitability goals.
• Analyze and take ownership of new and existing customer requests to uncover financial goals and recommend appropriate products and services to fit their needs.
• Performs all responsibilities associated with opening and closing consumer accounts, maintenance changes to accounts and safe deposit account opening.
• Identify and refer customers to appropriate internal partners for mortgage, commercial, wealth management, and treasury management services.
• Understands, adheres, and complies with all bank policies, CIP procedures, and compliance regulations to minimize risk and loss exposure to the bank.
• Responsible for balancing cash drawer with no errors.
• Provide dual control for opening and closing of the Safe Deposit and Cash Vault.
• Respond to phone inquiries and requests from customers including internal departments.
• Assist with daily voicemail log and email responses.
• Participates in various bank related sponsored events.
• Complete all bank assigned online training courses in the allotted time.

Requirements

• High School Diploma or equivalent.
• Minimum 2 years of Personal Banking experience, Teller experience is a plus.
• Good computer skills including Word, Excel, PowerPoint, Outlook.
• Strong verbal and written communication skills.
• Exceptional customer service skills and ability to meet sales objectives.
• Team player
• Professional presentation.

Pay Range and Benefits:

We are committed to providing pay and benefits that help employees stay healthy, supported, and prepared for the future.

Some of these include:

• UnitedHealthcare (UHC) Medical coverage
• Dental and Vision coverage through Guardian
• Employer-paid Life Insurance, plus Short- and Long-Term Disability
• 401(k) with employer match
• Voluntary, employee-paid options such as legal coverage, accident insurance, pet insurance & more

The base pay for this role is:$21-$24 per hour based on experience.

EOE AA - Devon Bank is proud to be an Equal Employment Opportunity and Affiantative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or you may call us at (773)- 465-2500.