Personal Banker

Vcnbfamily; Canal Winchester (OH); In loco; USD 43.000 - 74.000; Tempo pieno

Descrizione del lavoro

Vcnbfamily in Canal Winchester, OH is seeking a Personal Banker to engage customers on the retail floor, perform teller duties, open deposit accounts, and originate consumer loan requests. The role emphasizes delivering high-quality referrals and cross-selling the bank’s products and services.

The position allocates 70% of time to sales and service, 20% to operations, and 10% to leadership activities, ensuring a consistent customer experience across all channels including online, mobile, phone,

Competenze

• Experience with teller functions and deposit accounts.
• Ability to originate consumer loan requests and explain products.
• Strong cross-selling and referral skills to promote bank services.
• Excellent communication and customer service aligned with service standards.

Mansioni

• Operate teller line and branch operations, balance cash and ATM as needed.
• Open and maintain deposit accounts and process maintenance requests.
• Underwrite and service secured/unsecured loans; handle HELOCs when authorized.
• Develop customer relationships via outside calls and inbound inquiries; meet sales targets.
• Deliver consistent service across in-branch, online, mobile, phone, and in-person channels.

Descrizione del lavoro

Personal Banker# Personal BankerHot JobCanal - Canal Winchester, OH 43110## OverviewSalary Range$43,140.00 - $73,730.00 Salary## DescriptionTo fully engage in office activities and decision making by being an active participant in the daily branch function through performing teller functions as required, opening deposit account and originating consumer loan requests. Personal Bankers are expected to make high quality referrals and cross-sells the bank’s products and services. Participates with branch management in maintaining a customer-focused environment and developing new ideas to increase business that will help achieve customer relationship objectives. This position includes 70% of time spent on sales and service, 20% on Operations, and 10% spent on Leadership activities. Personal Bankers are expected to recognize that in order to provide Service Excellence a customer’s experience should always be consistent whether they are online, using a mobile device, speaking to us over the phone or visiting us in person. In order to maintain this all Personal Bankers must consistently follow and model VCNB Service Standards. **PB is expected to demonstrate a mastery of all skills learned in the Associate Banker role, specifically in the areas of Teller, Deposit Accounts and Consumer Lending. Additionally a continued display of outstanding communication skills and unparalleled customer service is expected.**▲Operate effectively on the Retail floor, including the teller line, as well as with deposit and consumer loan functions. ▲ Able to perform all teller line duties, balances the branch and ATM, as needed.▲ Opens all types of deposit accounts and handles account maintenance as required.▲ Granting and servicing of secured and unsecured loans with emphasis on consumer customers, with the ability to effectively meet with applicants and underwrite the credit request.▲ Opens home equity loans when authorized to do so, and makes quality referrals for HELOCs to the appropriate lender if not authorized ▲Promotes the bank’s services and products and is responsible for cross selling and making high quality referrals when appropriate. ▲ Develop customer relationships through outside calling efforts and makes phone calls to generate sales leads and connect with customers.▲ Serves existing customers in accordance with VCNB policies and procedures, as well as all regulatory requirements. . ▲Exercise independent judgment and discretion within job duties.▲ All other duties as assigned