Personal Banker

PNC Investments; Absecon (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading financial institution as a Personal Banker in Absecon, NJ. You will enhance customer loyalty and drive sales through proactive engagement and tailored solutions. This role requires strong communication skills and a customer-focused approach, with a commitment to managing risk effectively.

Benefits

Health coverage

Retirement plans

Paid time off

Qualifications

• Typically requires 3+ years of experience and an Associates degree or equivalent.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales.
• Drive proactive sales conversations via internal and outbound interactions.
• Manage risk by adhering to policies and procedures.

Skills

Customer Focused

Proactive Sales

Problem Solving

Communication Skills

Client Loyalty

Education

Associates degree

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail organization, you will be based in Absecon, NJ.

Job Description

• Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience by identifying opportunities to improve their financial wellbeing. Collaborate with ecosystem partners to grow customer share of wallet and position PNC solutions to drive revenue and loyalty.
• Drive proactive sales conversations via internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement, to enhance client loyalty. Deliver comprehensive PNC conversations to identify suitable solutions and leverage community Centers of Influence and ecosystem partnerships to acquire, expand, and retain relationships.
• Create customer loyalty and increase share of wallet through differentiated customer experiences. Engage customers in the lobby to connect and position PNC products to meet their needs, educating them on managing transactions using available technology and resources.
• Apply product and procedural knowledge to effectively identify, mitigate, and resolve customer issues, fostering loyalty.
• Manage risk by adhering to policies and procedures, demonstrating sound judgment within established limits, and participating in branch operations to ensure efficiency and accuracy.

PNC employees take pride in our reputation and are expected to be:

• Customer Focused - Understanding customer needs and satisfaction to create tailored solutions.
• Managing Risk - Effectively assessing and managing risks in line with PNC's Enterprise Risk Management Framework.

Qualifications

Candidates should demonstrate relevant knowledge, skills, and experience, including:

• Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Technology Leveraging, Proactive Sales
• Banking Products, Digital Awareness, Communication Skills, Multi-tasking, Problem Solving, Prospecting, Retail Lending, Sales, Customer Needs Understanding

Work Experience & Education

Typically requires 3+ years of experience, an Associates degree or equivalent, or a combination of education, certifications, and experience. No specific degree or certifications are mandatory.

Benefits & Accommodations

PNC offers comprehensive benefits, including health coverage, retirement plans, paid time off, and more. For accommodations during the application process, contact [e-mail] or call 877-968-7762.

Equal Opportunity & Additional Info

PNC provides equal employment opportunity and complies with all applicable laws. For more details, refer to the full job posting.