Personal Banker - Maple Shade, NJ

OceanFirst Bank; Maple Shade Township (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Personal Banker to join their Maple Shade branch. This role emphasizes personalized service and aims to enhance customer satisfaction while achieving sales goals. You will engage with customers, offering tailored banking solutions and ensuring compliance with banking regulations. The position provides a supportive environment, with opportunities for professional growth and a comprehensive benefits package. Join this dynamic team and make a meaningful impact in the community while advancing your career in the banking sector.

Benefits

Tuition Assistance Program

Incentive Compensation Program

Paid Time Off

Use of On-Site Fitness Facilities

Employee Discounts

Qualifications

• 2-3 years' experience in customer service, preferably in retail banking.
• Valid NMLS Registration required.

Responsibilities

• Accurately process financial transactions with a focus on quality service.
• Meet sales and service goals while promoting banking products.

Skills

Sales Skills

Customer Service

Basic Math Skills

Interpersonal Communication

Organizational Skills

Education

High School Diploma

Tools

Banking Software

Standard Office Equipment

Job description

Job Description

OceanFirst Bank is seeking a new Personal Banker at our Maple Shade, NJ branch! Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience.

At OceanFirst Bank, each one of our employees plays an important role in delivering value to our customers and executing daily tasks in accordance with our core values. We recognize that our employees are essential to our success, making OceanFirst a great place to work and do business.

Great benefits include: professional growth opportunities, employee perks & discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, use of the on-site fitness facilities at Red Bank and Toms River headquarter offices, and more! Apply today to #BecomeOceanFirst and make an impact in the local community!

About Your Role

Accurately process routine financial transactions for banking customers with an emphasis on personalized quality service. Contribute to the growth, profitability, and customer retention of the Branch by meeting sales and service goals and objectives. Assess customer needs and effectively sell appropriate banking products and services. Provide banking services ensuring the highest level of quality service is provided to current and prospective customers.

What You Will Do

1. Greet customers warmly and professionally. Utilize consultative selling and profiling techniques to assist new and existing customers in selecting appropriate products and services to meet their needs.
2. Balance and prove cash drawer daily, ensuring minimum teller difference and controllable loss performance standards are achieved. Attend to night deposit vault, ATM, ITM, coin machine as needed.
3. Make daily outbound calls to customers and prospects to promote Bank, Wealth, and NEST products and services.
4. Meet and exceed all assigned sales goals for Bank products and referral goals for NEST and digital products annually.
5. Proactively sell all Bank products and services to deepen and preserve relationships based on customer needs.
6. Identify sales opportunities for Debit Cards, Credit Cards, Wealth and Trust services, and other strategic sales goals as directed by management.
7. Solicit new consumer loan applications, process applications, and close loans.
8. Respond to all customer inquiries concerning Bank services, interacting with internal departments to ensure satisfaction.
9. Perform account and record maintenance duties as directed.
10. Provide notary services if licensed.
11. Process deposits, withdrawals, loan payments, cash checks, and all other teller transactions per Bank policy.
12. Serve as Branch Supervisor if directed by management.
13. Assist with related branch office functions as directed by the Branch Manager.
14. Be proficient in migrating customers to the Bank's digital channels.
15. Stay current and apply understanding of all Bank policies and procedures, including BSA, attending additional training as needed.
16. Participate in the Branch Incentive Program.
17. Ensure compliance with all banking regulations, employment laws, agency guidelines, and organizational policies.
18. Manage compliance requirements for the Retail Branch, maintaining files per regulations.
19. Ensure staff meet compliance and disclosure requirements and are cross-trained accordingly.

Requirements

What We Expect of You

• Excellent sales and service skills.
• Strong basic math skills.
• Excellent interpersonal and verbal communication skills, with attention to detail and strong organizational skills. Basic knowledge of opening accounts such as checking and savings.
• Computer literacy, moderate typing skills, and knowledge of standard office equipment including calculators.
• Working knowledge of bank products, services, and software or ability to learn quickly.
• Mastery of operational Teller aspects.
• Ability to work flexible schedules based on branch needs.

Your Qualifications

• High school diploma or equivalent required.
• 2-3 years' experience in a customer service role, with at least 1 year in cash handling, preferably in retail banking; teller experience preferred.
• Prior sales experience, preferably in retail banking.
• Valid NMLS Registration required.

Internal and External Contacts

• Internal: Managers, inter-branch and departmental personnel, outside vendors.
• External: Existing customers and prospects.

Working Conditions/Physical Requirements

Remain stationary for extended periods. Communicate effectively to exchange information with customers. Travel within the company footprint if required. Navigate the branch to meet operational standards. Operate computers, phones, and essential equipment. Handle money and transport coin bags and boxes.