Personal Auto UW Assistant & Customer Service Representative

Lonestar; Lee's Summit (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work schedules

Ongoing training and career growth

Medical, dental, and vision coverage

Telemedicine benefits

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Employee wellness program

Team events and activities

Job summary

Lonestar MGA is seeking an Underwriting Assistant / Customer Service Representative to join our on-site team. You will provide exceptional service to agents and policyholders, assist with quotes and policy changes, and support underwriting operations through data entry and administrative tasks.

No underwriting experience is required—we offer comprehensive training and opportunities for growth within the insurance industry.

Qualifications

• Previous customer service experience required.
• Experience in insurance or personal auto underwriting is a plus, but not required.
• Strong verbal and written communication skills.
• High school diploma or equivalent.
• P&C license is a plus.
• Bilingual Spanish-speaking candidates are highly encouraged to apply.
• Strong attention to detail and willingness to learn.
• Ability to work effectively in a team-oriented environment.

Responsibilities

• Deliver exceptional customer service by providing timely and accurate responses to agents and policyholders.
• Assist with quotes, endorsements, policy changes, and renewals.
• Enter and process new business policies, endorsements, and renewal transactions.
• Respond professionally to phone calls, emails, and written correspondence.
• Develop knowledge of insurance coverages, underwriting guidelines, rating plans, and state-specific requirements.
• Support underwriting operations through data entry, reporting, and administrative tasks.
• Help improve departmental workflows and procedures.
• Participate in special projects and other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Willingness to learn

Education

High school diploma or equivalent

Job description

Underwriting Assistant / Customer Service Representative

Join a Growing Team Where Your Career Can Thrive

At Lonestar Managing General Agency (MGA), we believe our employees are our greatest asset. We are committed to creating an environment where motivated, customer-focused professionals can learn, grow, and succeed. Whether you're beginning your insurance career or bringing previous customer service experience, we provide the training, support, and opportunities needed to help you reach your full potential.

If you enjoy helping people, solving problems, and working in a collaborative team environment, we'd love to hear from you.

About the Role

Lonestar MGA is a growing regional personal auto insurance carrier seeking an Underwriting Assistant / Customer Service Representative to join our team. This is an excellent opportunity for individuals with strong customer service skills who are interested in developing a career in the insurance industry. No underwriting experience is required-we provide comprehensive training.

This is an on-site position.

What You'll Do

• Deliver exceptional customer service by providing timely and accurate responses to agents and policyholders.
• Assist with quotes, endorsements, policy changes, and renewals.
• Enter and process new business policies, endorsements, and renewal transactions.
• Respond professionally to phone calls, emails, and written correspondence.
• Develop knowledge of insurance coverages, underwriting guidelines, rating plans, and state-specific requirements.
• Support underwriting operations through data entry, reporting, and administrative tasks.
• Help improve departmental workflows and procedures.
• Participate in special projects and other duties as assigned.

What We're Looking For

• Previous customer service experience required.
• Insurance or personal auto underwriting experience is a plus, but not required.
• Strong verbal and written communication skills.
• High school diploma or equivalent.
• Property & Casualty (P&C) license is a plus.
• Bilingual Spanish-speaking candidates are highly encouraged to apply.
• Strong attention to detail and willingness to learn.
• Ability to work effectively in a team-oriented environment.

Why Join Lonestar MGA?

We value our employees and offer a competitive compensation and benefits package designed to support both your professional and personal well-being.

Benefits Include:

• Competitive salary
• Flexible work schedules
• Ongoing training and career development opportunities
• Medical, dental, and vision reimbursement
• Telemedicine benefits
• 401(k) with generous company match
• Paid time off and paid holidays
• Tuition reimbursement
• Employee wellness program
• Company-sponsored events and team activities
• And much more!