Personal Lines Insurance Account Manager

Leavitt Group; Clinton (MS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary based on experience

Quarterly bonus opportunities

Medical, Dental, and Vision Insurance

401(k) with employer matching

Paid Time Off and Paid Holidays

Company-paid Life and Short-Term Disability Insurance

Opportunities for training and certification

Job summary

A leading insurance agency is seeking a Personal Account Manager in Clinton, Mississippi. This role involves serving a book of personal insurance clients, ensuring they receive timely and empathetic support throughout their policies. Responsibilities include processing service requests, managing renewals, and providing comprehensive client support. Candidates should demonstrate strong communication and organizational skills, and insurance experience is preferred but not mandatory. The position offers competitive salary, benefits, and opportunities for professional development.

Qualifications

• Experience in a personal lines insurance servicing role preferred but not required.
• Active Property & Casualty license preferred; training provided.
• Proficiency with agency management systems and carrier portals preferred.

Responsibilities

• Process day-to-day service requests such as endorsements, cancellations, and coverage verifications.
• Communicate proactively with clients regarding renewals and address concerns.
• Act as the main point of contact for assigned clients.

Skills

Strong communication

Problem-solving

Organizational skills

Attention to detail

Ability to work independently

Collaborative teamwork

Education

Property & Casualty license (preferred)

Experience in personal insurance (preferred)

Tools

AMS360

Carrier portals

Job description

Are you detail-oriented, service-driven, and passionate about helping people feel secure? As a Personal Account Manager, you’ll be the trusted go-to for individuals and families who rely on us to protect what matters most.

This role supports the ongoing service, renewal, and relationship management for a book of personal insurance clients—ensuring they receive timely, accurate, and empathetic support throughout the life of their policies. You’ll work alongside Personal Risk Advisors (producers) and team leaders to deliver a seamless and positive client experience.

Pyron Group’s purpose is to lighten the load and lift the spirit. We show up for our clients with clarity, care, and consistency—and every one of our account managers are key to making that promise real.

Compensation & Benefits

We make a significant investment into every team member by offering:

• Competitive salary based on experience

• Optional new sales commission opportunity

• Quarterly bonus opportunities

• Medical, Dental, and Vision Insurance

• HSA and FSA with employer contributions

• 401(k) with employer matching

• Paid Time Off and Paid Holidays

• Company-paid Life and Short-Term Disability Insurance

• Optional Long-Term Disability and Supplemental Life Insurance

• Opportunities for training, certification, and career advancement

Key Responsibilities

Policy Servicing & Maintenance

• Process day-to-day service requests such as endorsements, cancellations, reinstatements, and coverage verifications.

• Maintain accurate records in the agency management system (e.g., AMS360), ensuring documentation and activity logs are current and complete.

• Issue certificates of insurance, ID cards, evidence of insurance, and other policy documents.

Renewal Management

• Review upcoming renewals for rate changes, risk changes, and retention strategy.

• Communicate with clients proactively to confirm needs and address concerns before renewal.

• Coordinate with producers on remarketing strategies and coverage reviews.

Quoting & Remarketing

• Run comparative quotes across multiple carriers when appropriate.

• Identify opportunities for bundling, discounts, or improved coverage.

• Assist with quoting for cross-sold or newly added policies (e.g., umbrella, valuables, secondary homes).

Client Support & Communication

• Act as the main point of contact for assigned clients, ensuring responsive and friendly service.

• Handle incoming calls, emails, and client requests with professionalism and empathy.

• Guide clients through billing questions, claims processes, or coverage explanations as needed.

Carrier & Internal Coordination

• Work effectively within carrier portals, underwriting platforms, and comparative raters.

• Maintain knowledge of carrier appetite, underwriting guidelines, and procedures.

• Collaborate with team members to balance workload, support cross-branch needs, and uphold team standards.

Success Metrics

• Client retention rate

• Renewal processing accuracy and timeliness

• Response time to client communications

• Positive feedback from clients and producers

• Service workload efficiency and documentation quality

• Contribution to team goals and culture

Qualifications

• Experience in a personal lines insurance servicing role preferred but not required. We develop team members with no experience all the time.

• Active Property & Casualty license preferred
  Or we will provide all the tools and study materials to allow you to gain your P&C insurance license.

• Proficiency with agency management systems (AMS360 preferred) and carrier portals preferred.

• Strong communication, problem-solving, and organizational skills

• Ability to work independently and as part of a collaborative team

• Attention to detail and a commitment to client satisfaction

About Pyron Group

Pyron Group is more than an insurance agency—we’re a people-first organization committed to fostering ease, clarity, and connection in everything we do. We help our clients navigate life with confidence, and we support our teammates in building meaningful, sustainable careers. Our culture is rooted in empathy, simplicity, and joyful service—and we show up consistently for each other and our community.