Permitting Services Supervisor – Public Impact

Loudoun County; Leesburg (VA); Hybrid; USD 65,000 - 92,000; Full time

Benefits offered by this job

Flexible telework up to 1 day/week

Paid holidays and leave

Professional development opportunities

Job summary

Loudoun County in Leesburg, VA is seeking a skilled Customer Service Supervisor to join the Permits Issuance Division of DBD. You will oversee a team of Permit Technicians responsible for high-volume call center operations, online inquiries, emails, and in-person counter services, ensuring accurate permitting processes.

The role emphasizes leadership, training, performance management, and collaboration across departments to deliver timely service for residential and commercial permits.

Qualifications

• Public service passion and problem-solving ability are essential.
• Experience leading a team in a fast-paced customer service environment is preferred.
• Knowledge of residential and commercial permitting processes is desirable.

Responsibilities

• Supervise a team of permit technicians and manage workload and performance.
• Provide professional customer service across online, phone, and in-person channels.
• Ensure compliance with permitting policies and regulatory requirements.

Skills

Public service

Leadership

Customer service

Mentoring

Communication

Performance mgmt

Problem solving

Adaptability

Education

High school diploma

Job description

Loudoun County in Leesburg, VA is seeking a skilled Customer Service Supervisor to join the Permits Issuance Division of DBD. You will oversee a team of Permit Technicians responsible for high-volume call center operations, online inquiries, emails, and in-person counter services, ensuring accurate permitting processes.

The role emphasizes leadership, training, performance management, and collaboration across departments to deliver timely service for residential and commercial permits.