Permits Assistant

National-Oceanic-; Anchorage (AK); On-site; USD 42,000 - 65,000; Full time

Job summary

NOAA NMFS Alaska Regional Office seeks candidates to provide online and live customer support, respond to inquiries about policies and programs, and assist in maintaining office records in a federal environment.

The role involves handling administrative tasks, supporting process such as licensing or certifications, and applying education and experience to regulatory guidance in Alaska.

Qualifications

• Assisting in providing online and live customer support services responding to requests for information on policies, programs, services or products.
• Assisting in maintaining and organizing office files and records.
• Substitution of education options as described in the qualification standards.

Responsibilities

• Assist in providing online and live customer support for information requests on policies and programs.
• Help maintain and organize office files and records to ensure accessibility.
• Support administrative processes related to licensing, registrations or certifications as applicable.

Education

Four years of education above high school

Job description

This position is located in the National Oceanic and Atmospheric Administration (NOAA), National Marine Fisheries Service (NMFS) Alaska Regional Office (AKR), with one vacancy in Juneau, AK or Anchorage, AK.

This position is also announced under vacancy number NMFS-26-13080387-ST, which is open to Status Candidates. You must apply to both announcements if you want to be considered for both.

Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/

EDUCATION

There is no positive education requirement for this position.

SPECIALIZED EXPERIENCE

Applicants must possess one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. This experience need not have been in the federal government.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

To qualify for the ZS-3 or GS-05 level

• Assisting in providing online and live customer support services responding to requests for information on policies, programs, services or products; and
• Assisting in maintaining and organizing office files and records.

OR

SUBSTITUTION OF EDUCATION

Four years of education above high school level in any field.

OR

COMBINATION OF EDUCATION AND EXPERIENCE

A combination of education and experience equivalent to that described above. Note: Only post-high school education in excess of two years is qualifying for combination.

To qualify at the ZS-4 or GS-07 level

• Participating in administrative processes such as issuing licenses, registrations, certifications or other similar types of documentation;
• Providing online and live customer support services responding to inquiries, resolving problems and providing regulatory guidance; and
• Performing records management activities including organization, quality control of documents and disposition of records.