Permit Technician, #JR-01512

City of Virginia Beach; Virginia Beach (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

The City of Virginia Beach is seeking a Permit Technician I to join the Permits & Inspections division of the Planning & Community Development Department. You will be part of the frontline team helping homeowners, contractors, and the public with the permitting process for various trades.

Responsibilities include counter service, phone support, permit issuance assistance, and document handling. A generous benefits package is offered. Equal Opportunity Employer.

Qualifications

• Experience extracting and processing information from construction and/or trade-related plan submittals.
• Experience using Accela or a similar workflow management, document tracking, and reporting system to support permitting, plan review, or development-related activities.
• Experience and general knowledge in building construction, inspections, or related trades.
• Experience providing customer service to citizens, contractors, developers, and other stakeholders through land development processes.
• Possession of ICC/DHCD Permit Technician Certification is highly desirable.

Responsibilities

• Meet and greet homeowners, contractors, consultants staff in person at the Permits and Inspections front counter.
• Answer multiple phone lines and provide information regarding permitting inspection processes.
• Assist in issuance of permits for new construction and remodeling, and handle payments/receipts.
• Scan and upload applications and documents to permit files.
• Research information such as State Contractor and Business License for permit issuance.
• Assist in gathering information for FOIA requests.
• Perform clerical and administrative work as assigned.
• Assist with other activities as assigned by supervisor.

Skills

Plan submittal extraction

Accela experience

Customer service

Building/construction knowledge

Tools

Accela

Job description

The City of Virginia Beach is recruiting for a Permit Technician I to join the Permits & Inspections division of the Planning & Community Development Department. This position will join a team of frontline customer service experts managing the permitting process for a variety of different trades.

Duties of this position include, but are not limited to:

• Meet and greet homeowners, contractors, consultants staff in person at the Permits and Inspections front counter.
• Answer multiple phone lines, having the ability to provide and interpret information regarding permitting inspection processes and procedures.
• Assist Building Official with the issuance of permits for new construction and remodeling, accepting payment and issuing receipts through the online permitting system.
• Scan and upload applications, associated plans, and documents to permit files.
• Research information such as State Contractor and Business License in compliance with permit issuance as allowed by the Virginia Uniform Statewide Building Code.
• Assist in gathering information for FOIA requests.
• Perform clerical and routine administrative work as assigned.
• Assists with other activities as assigned by supervisor or division head.

Preferred Candidate:

• Experience extracting and processing information from construction and/or trade-related plan submittals.
• Experience using Accela or a similar workflow management, document tracking, and reporting system to support permitting, plan review, or development-related activities.
• Experience and general knowledge in one or more of the following areas: building construction; building construction concepts and administrative processes; building, fire, or housing inspections; plumbing, electrical, or mechanical trades; or fire protection, elevator, or property maintenance.
• Experience providing customer service by assisting citizens, contractors, developers, and other stakeholders through land development processes.
• Possession of an International Code Council (ICC) and/or Department of Housing and Community Development (DHCD) Permit Technician Certification is highly desirable.

The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and leave.

The City of Virginia Beach is an Equal Opportunity Employer.