Customer-Facing Permit Specialist I

City of Virginia Beach; Virginia Beach (VA); In loco; USD 36.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous benefits package

Descrizione del lavoro

The City of Virginia Beach is seeking a Permit Technician I to join the Permits & Inspections division of the Planning & Community Development Department. You will be part of the frontline team helping homeowners, contractors, and the public with the permitting process for various trades.

Responsibilities include counter service, phone support, permit issuance assistance, and document handling. A generous benefits package is offered. Equal Opportunity Employer.

Competenze

• Experience extracting and processing information from construction and/or trade-related plan submittals.
• Experience using Accela or a similar workflow management, document tracking, and reporting system to support permitting, plan review, or development-related activities.
• Experience and general knowledge in building construction, inspections, or related trades.
• Experience providing customer service to citizens, contractors, developers, and other stakeholders through land development processes.
• Possession of ICC/DHCD Permit Technician Certification is highly desirable.

Mansioni

• Meet and greet homeowners, contractors, consultants staff in person at the Permits and Inspections front counter.
• Answer multiple phone lines and provide information regarding permitting inspection processes.
• Assist in issuance of permits for new construction and remodeling, and handle payments/receipts.
• Scan and upload applications and documents to permit files.
• Research information such as State Contractor and Business License for permit issuance.
• Assist in gathering information for FOIA requests.
• Perform clerical and administrative work as assigned.
• Assist with other activities as assigned by supervisor.

Conoscenze

Plan submittal extraction

Accela experience

Customer service

Building/construction knowledge

Strumenti

Accela

Descrizione del lavoro

The City of Virginia Beach is seeking a Permit Technician I to join the Permits & Inspections division of the Planning & Community Development Department. You will be part of the frontline team helping homeowners, contractors, and the public with the permitting process for various trades.

Responsibilities include counter service, phone support, permit issuance assistance, and document handling. A generous benefits package is offered. Equal Opportunity Employer.